When you give our admissions specialists a call at 888-512-9802, you’ll undergo a brief assessment to determine how we can help you. This is step one in determining your individualized treatment plan, and we want you to be as prepared as possible.
If you want to know what you’ll be asked during your phone assessment, look no further! And remember that our assessments are conducted 100% free of judgement; our only priority is getting you the help you need.
Once the assessment begins, you’ll be asked to provide some pretty standard information like your name, date of birth, contact information, and social security number. This information will be used for things like verifying insurance and our private records, which are kept secure at all times. That said, if you’re uncomfortable giving your social security number for any reason, you may choose not to provide that information and still receive treatment.
At this stage, we’ll also ask how you were referred to us and for emergency contact information. In the rare event of an emergency, being able to contact a trusted loved one can make it easier to keep you safe and provide quality care.
To better understand how we can help you, we’ll ask some questions about your history with mental illness and addiction. We understand that this subject can be deeply personal, and we will only use this information to better help you in treatment.
Some of the mental health questions we may ask include:
After that, you will be asked our questions about addiction and substance abuse. Some of these include:
By better understanding your history of treatment, our care staff will be better equipped to help you in recovery. For that reason, our phone screening includes questions like:
At this point, you will also be asked if you need help getting to our facility. If you are reasonably close to St. Cloud, Florida, we may be able to provide you with transportation, although this is handled on a case-by-case basis.
Finally, you’ll be asked to provide your insurance information, including your provider and member ID number. We will use this information to provide treatment at the lowest possible cost to you.
The decision to call about treatment is a big one, and we want to commend you for even considering it. If you have a problem with substance abuse, mental illness, or both, then now the best time to reach out for help is right now. It’s easy to come up with reasons not to get help, but if you’re exploring treatment options, that’s a big sign that now is the time to start recovery.